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Roseli, Milford ma
January 16, 2015 07:21:22 PM
In reply to Roseli, Milford ma
Thanks for writing in and sorry to hear you've encountered some difficulties online, Roseli. We'll be happy to provide a few options to log back in.
First, before making any changes to your online User Name or Password, we recommend checking to make sure that you have entered your credentials as you intended. Please keep in mind that passwords are case-sensitive, and please check to be sure that your Caps Lock key is off.
If you are still unable to log in and believe you have the correct User Name, you may reset your Password by following this link: http://bit.ly/1eaISlq. Once you're at the Log In page, please click on the "Trouble Logging In" link that is located under the Password field. Select the account type and type your User Name. You will then be asked to answer two security questions. When you successfully answer the questions given, you will then be able to reset your Password.
If your account has been locked or you do not recall your User Name, no worries! Please contact one of our Banking Specialists 24/7 at 888-751-9000. They will be able to assist you in determining if your account became locked and reset your access. You can also stop in at your local TD Bank Store, where a Representative will be able to help you. Please visit here: http://bit.ly/TDStores for Store locations and hours near you.
We hope this provides some help, Roseli. Let us know if you have any other questions and enjoy your weekend!
Kristen P, Mount Laurel
January 16, 2015 07:23:50 PM