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January 6, 2015 02:47:39 PM
In reply to Liz, whitehall
Thanks for joining us here at TD Helps, Liz. We are sorry to hear about your difficulties and would be happy to help.
If this is pertaining to activating a new TD Debit Card, you may activate your new card by dialing 888-553-4122, 24/7. By following the prompts, your card will be activated by the end of the call. Please note that the prompt system will ask you to create a PIN for your card and it may be the PIN you've used in the past.
If you need assistance with activating your card, please call us at 888-751-9000, available 24/7, or you could visit us during lobby hours here: http://bit.ly/TDStores. Our Specialists via telephone and the Store could also help with your Online Banking Issues.
However, if this is in regards to a TD Gift Card and you are looking to register your Gift card for Online purchases usage, we invite you to visit: http://bit.ly/1dmtzim. You may also register your Gift Card by dialing (888) 294-2249 to speak with a Specialist available 24 hours a day from Monday through Saturday. Please note; to register your gift card for the first time, the initial password is the three digit security code on the signature panel of the back of your card. Also, we encourage you to change your password after signing in for the first time.
If you have already registered your VISA Gift Card and have forgotten your password and/or are having trouble with security questions, we recommend contacting the number provided above for assistance. Or you could also visit your local Store for further assistance.
We hope this helps Liz. Enjoy the rest of your day and let us know if you have any additional questions.
Yen D, Mount Laurel
January 6, 2015 02:53:06 PM
In reply to Yen, Mount Laurel
That didn't work. I have tried to go online to register, to the website that is on the card, wouldn't accept info I entered, got nowhere. I called the first above number, followed the prompts, response after entering the card number, told me was not a valid number. I called second number, info I was asked to enter was last 4 digits for my SS#, that didn't work. How do I register a gift card I received?
Karen, New Providence
January 11, 2015 08:22:21 PM
In reply to Karen, New Providence
Thanks for stopping by TD Helps, Karen. We're sorry for the recent experiences that you've had regarding your gift card and we'll be glad to assist.
Given that you have tried to register your gift card through our self-service option and were unable to do so, we recommend reaching out to us 24/7 at 888- 294-2249 and speaking with one of our Representatives for further assistance. You could stop into any TD Bank for assistance as well. Click here: http://bit.ly/TDStores to find a TD Bank near you.
We hope this helps and please let us know if you have any additional questions, Karen.
Katherine G, Mount Laurel
January 11, 2015 08:24:11 PM