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So I just want to withold the payment on my card
February 4, 2015 10:45:32 PM
In reply to Shane, NYC
Welcome to TD Helps and thank you for sending us your question, Shane.
If you've provided your debit card number for the payment, you'll need to cancel any future debits directly with the vendor. In the instance that you still encounter an issue after cancellation, you're welcome to contact us for further options, including if you would like to dispute a transaction that has already been posted to your account.
As this is pertaining to your account specifically, we would need to review this further with you. We would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum. Please feel free to call 888-751-9000, 24/7 to speak with one of our Banking Specialists. After account verification they'd be more than happy to review your account with you and assist you with your options. Also, you may visit any TD Bank Store to have the transaction reviewed. For a listing of TD Bank Stores please see here: http://bit.ly/TDStores.
Also, if you are enrolled for online banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a Secure Message" located in the “Message Center." If you have not enrolled, please call us 24/7 at the number listed above to speak with our Banking Specialists. If you are enrolled for our BusinessDirect online banking, you may use this link to logon http://bit.ly/1rvBmq8 and send a secure message. If you choose to communicate with us via online secure messages, please be sure to include the detailed information in your message.
We hope this helps. Have a great one!
Cameron P, Mount Laurel
February 4, 2015 10:46:56 PM