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November 2, 2015 01:09:58 PM
In reply to Justin, D.C
We're sorry to hear that you're unable to log in, Justin. We'd be glad to help.
You are able to change your password from Online Banking or the Mobile App by selecting "Forgot your password?" After selecting this option, Online Banking will ask you for your user name, the last four digits of your Social Security Number and to answer security questions. Once these steps are complete, you will be prompted to change your password.
If you are unable to update your password in this way, we ask that you contact us directly for assistance. You are able to contact our Banking Specialists 24/7 by dialing 888-751-9000 (800-493-7562 option 2 for BusinessDirect). After account verification, our Representatives will be glad to help you log in again.
Similarly, you are able to visit us during lobby hours at any TD Store for help. To take a look at TD Stores near you please visit http://bit.ly/TDStores.
Please know that we would like to assist you directly however TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope this helps, Justin and have a good day.
Megan K, Mount Laurel
November 2, 2015 01:10:25 PM