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He said that I had to access my account thru my computer but now it's telling me that my user name and password don't match
December 22, 2015 05:30:00 PM
In reply to Anne, Philadelphia
Welcome to the TD Helps community, Anne. We'll be happy to help you make sure you have all the required security questions needed for online banking.
As it sounds like you're using the TD Mobile App, please note that you will want to visit our full website at http://bit.ly/1eaISlq to log in using your Username and Password. Once you have done so, you'll be given the opportunity to add any needed security questions to your account. With this process completed, you can begin using the app again to check your account.
If you're unable to access your Online Banking at this time, a member of our Banking Team can assist with updating your security questions and logging you into your account upon proper account verification. You can reach a Specialist by calling 888-751-9000, 24/7. If you would prefer, you can also visit a local TD Bank Store. For lobby hours and locations near you, check out: http://bit.ly/TDStores.
Also, for security question tips and other helpful hints for answering your security questions, you can visit: http://bit.ly/1ikiYdw.
Let us know if you have any other questions, Anne.
Shanika A, Mount Laurel
December 22, 2015 05:55:10 PM