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June 30, 2015 07:36:21 PM
In reply to stacy, rahway
We're sorry to hear that you forgot your password, Stacy. We'd be glad to help.
You're able to reset your password online by visiting the Log in page found here: http://bit.ly/1eaISlq. After selecting the link, please click on “Forgot your password?” that is located under the password field via your Online Banking. Next, select your account type and input your user name. You will then be asked to answer two security questions as well as entering the last four digits of your Social Security Number. Once complete, you will be able to create a new password!
When creating your new password, here a few tips we can share with you:
Use a combination of numbers, letters and special characters, but no spaces
Your password should be unique. Memorize it and do not disclose it to anyone else
Avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street, etc.)
Use a password that differs from your other banking, email and social media accounts. Change it periodically, ideally every 90 days
If you are unable to provide the information needed, don't worry! You can call us directly 24/7 by dialing 888-751-9000 (800-493-7562 option 2 for BusinessDirect). After account verification, our Representatives will be glad to help reset your password.
Similarly, you are able to visit any TD Store during lobby hours for help. To take a look at TD Stores near you please visit http://bit.ly/TDStores.
We hope this helps, Stacy and have a good day.
Megan K, Mount Laurel
June 30, 2015 07:37:00 PM