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password and i was locked out my account called the number i was given on the screen to call and they can't help me reset my password so apparently i need to know my password for them to help me but i dont remember it in the first place no help at all. i'm trying to login in to my account online i remember my username not my password and i tried 3 different times then i tried to resest my password and i was locked out my account called the number i was given on the screen to call and they can't help me reset my password so apparently i need to know my password for them to help me but i dont remember it in the first place no help at all.
sasha, richmond hill
November 5, 2014 09:42:43 AM
6 people recommended this |
In reply to sasha, richmond hill
Welcome to TD Helps, Sasha. We are sorry you're having difficulties with your Online Banking and we are more than happy to guide you in the right direction to get this resolved.
When you're having difficulties resetting your password online, our dedicated Digital Banking Team is always here to help 24/7 at 800-493-7562. After account verification, they would be happy to help reset your password and get you back up and running for your Online Banking. Based on your message we received, it appears that you may have a password placed on your account for verification purposes when contacting us over the phone. If you've forgotten this password as well, you will need to visit your local TD Bank during the normally lobby hours with your valid photo ID for further assistance. For lobby hours and locations, please visit http://bit.ly/TDStores. Please note; our Customer Service Representatives at your local TD Bank Store will be able to help you to reset your Online Banking password too!
Just in case that you're referring to logging into tdcardservices.com, you may contact a TD Credit Card Specialist 24/7 at 888-561-8861.
For additional support on other Online Banking platforms, such as, Mortgage Documents, etc. please contact us 24/7 at 888-751-9000.
Let us know if you have any further questions. We are always here to help. Have a pleasant day.
LiShu R, mount laurel
November 5, 2014 09:44:11 AM