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November 5, 2014 10:49:45 AM
In reply to Ezgi, Worcester
Welcome to TD Helps and thank you for sending us your question, Ezgi.
As the payment is pertaining to your specific account, we would need to review this further with you. We would like to assist you directly; unfortunately, we do not have access to your personal information since this is considered an unsecured forum. Please feel free to call 888-751-9000, 24/7 to speak with one of our Banking Specialists. After account verification they'd be more than happy to review your account with you. Additionally, you may visit any TD Bank Store to have your account reviewed in person. For a listing of TD Bank Stores please see here: http://bit.ly/TDStores.
Additionally, if you are enrolled for online banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." If you have not enrolled, please call us 24/7 at 800-493-7562 to speak with our Digital Banking Specialists. If you are enrolled for our BusinessDirect online banking, you may use this link to logon http://bit.ly/1rvBmq8 and send a secure message.
Let us know if you have any other questions. We hope you have a nice day!
LiShu R, mount laurel
November 5, 2014 11:11:00 AM