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I'm trying to purchase a game online with my debit card, but it keeps saying the payment has failed or that my card is being denied. I'm not sure what to do. My balance is sufficient to cover the cost.
April 21, 2017 04:43:05 PM
In reply to Chris, Ramsey
We're sorry to hear of any troubles you are having with your debit card and would be happy to help point you in the right direction for help, Chris
As this is pertaining to your account specifically, we ask that you contact us directly for assistance. To do so, you are able to contact us 24/7 by dialing 888-751-9000 or by visiting a TD Store during lobby hours. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
In addition, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
Let us know if you have any further questions. We are always here to help. Have a pleasant day
Customer Service Team, Mount Laurel
April 21, 2017 04:43:45 PM