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unable to perform a search for a check on my account
September 15, 2017 12:24:40 PM
In reply to Peter, Philmont
Good afternoon, Peter. Thanks for reaching out to us.
You should be able to view up to 60 days of account history for checking, money market and
savings accounts in your account history online.
If you're attempting to search for a check that cleared your account more than 60 days ago, you may need to review your statements. To access the statements for your account, first select the account that the check was drawn on. Then select the green "Statements & Notices" tab. On this page, you should see a list of all available statements for the current year. To review statements from a previous year, simply select the year you need from the drop down menu and the list will be updated. You should be able to view up to 7 years of available statements online.
If you have your statements set for paperless or pay a fee to receive check images with your statement, all check images should be included on the last pages of your statement. If you do not have paperless statements and have not requested check images to be included with your statements, images may not be included. The check payment will still be listed among your transactions.
If you need an image of this check and its not available to you online, we'd be happy to provide you with that free of charge. Simply give us a call 24/7 at 888-751-9000 or send us a secure message through your online banking. To send a secure message, log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We can generally respond within 24 hours or less. The check will be mailed to the address we have on file for you and should arrive in approximately 7-10 business days.
If you need the image right away, please stop in to see us at any of our Stores and we'd be glad to print out a front and back image for you. To find a TD Bank Store near you, please click here: https://go.td.com/1nq31dc.
We hope this helps, Peter. Have a great weekend!
Candice A, Mount Laurel
September 15, 2017 12:25:19 PM