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My mother has Bank of America. She got a call from the bank when someone tried to take $500 out of her account. They wanted to make sure it was her. She said no and they stopped this other person from stealing from her. Is there any way that TD bank does this. I already have a password when I go into the bank so no one can try and go to a bank and take money. But I want security with my debit card.
June 24, 2015 09:15:14 AM
In reply to Eraina, Wallington
We appreciate you coming to TD Helps, Eraina.
We take precautions to help protect our Customers’ accounts. Please view http://bit.ly/1npPddy for more information. We also invite you to take a look here: http://bit.ly/1pxZPLh for information on Security Frequently Asked Questions (FAQs) that may help if you have any additional questions or concerns.
You may rest easy knowing that if any unauthorized transactions post to your account, they can be disputed. As soon as you lose your Debit Card or notice any strange activity, please contact us immediately so we can take the appropriate action. We'll close your Debit Card and file a dispute for the unauthorized transactions that post to your account. Please note that these items must post to your account in order for us to file a dispute.
Once your dispute is filed, it can take up to 3 business days for a decision to be made. The decision will be mailed to your home address and you can obtain the status of your claim by contacting us 24/7 at 888-751-9000 or by visiting any TD Bank location during lobby hours. Click here: http://bit.ly/TDStores to find a TD Bank near you.
If you are enrolled in Online Banking, you may send us a secure message as well. If you're not currently enrolled for Online Banking, you may do so by clicking here: http://bit.ly/1lU2qfY. Please have your account number, Debit Card number and Social Security Number available. If you have any trouble signing up, please contact our Banking Specialists, 24/7 at the telephone number listed above. To send a secure message, please sign into your account and select "Send a message"; which is located underneath the Message Center on the left hand side of the page.
We hope this helps and have a great day.
Brian M., Mount Laurel
June 24, 2015 09:15:45 AM