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I enrolled in Automatic Bill Pay for my TD Bank auto finance account on April 25, immediately after paying my bill
(a few days late!)
I thought everything had gone through successfully. However, I received a regular bill in yesterday's mail. I called this morning (and waited) to find out if I was, in fact, enrolled. Very professional service rep, Crystal, said there was no record of my having enrolled in Automatic Bill Pay. She volunteered to have me pay by phone, which I did. She regretted that she could not sign me up for auto payment, that I must do it myself on line. Now I cannot find a way to do this on the website. Please send me to the right area to do so. Your website is problematic...I've had trouble using on-line payment in the past. And now this...
May 10, 2016 03:16:00 PM
2 people recommended this |
In reply to Peg, Natick
We're sorry to hear that you're having trouble setting up an automatic payment, Peg. We'd be glad to point you in the right direction.
Please know that you've reached TD Bank, N.A. Though we share the same TD Shield as TD Auto Finance, we are separate institutions and do not share account information. Because of this, we recommend reaching out to TD Auto Finance directly for assistance. They are available Monday through Friday 8:00 AM to 10:00 PM and Saturday 8:00 AM to 7:00 PM at 1-800-556-8172.
You are also able to visit their web page here: http://go.td.com/1iLMc9l.
We hope this gets you in the right direction, Peg and have a good afternoon.
Kris M, Mt. Laurel
May 10, 2016 03:16:19 PM