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March 16, 2015 11:47:50 AM
In reply to deanna, Orlando
We appreciate the visit, Deanna and would be more than happy to help provide some useful information.
If you're currently using our Mobile App, please note that you won't be able to add new Security Questions on that version of our site. But no worries! Please access your Online Banking account by using your PC or laptop from here: http://bit.ly/1eaISlq, where you can add your Security Questions and Answers right after logging on to your account. If you do not have enough security questions on file, the site will prompt you to add additional questions at the time you log in. If you have already met the requirement, please note that no prompt will occur if no questions need to be added. If you are a TD Bank BusinessDirect user, please direct your browser to http://bit.ly/1rvBmq8 and follow the same steps to add your Security Questions and Answers.
If you currently do not have access to a PC or laptop, please bring up your web browser on your phone and type www.tdbank.com in the URL. This will take you to a smart-phone-friendly version of our website, and you will need to click on "View full website" link which is located on the bottom of the page.
A few tips to consider that may help you with remembering your security questions include:
-Only select security questions that are meaningful to you. For instance, if your pets are more important to you than your first car, select the pet question. -Avoid abbreviations in your answer, like "LBI" instead of "Long Beach Island" -Answers to your security questions are not case-sensitive, so you only have to remember the answer - not whether or not you capped any of the words in your answer.
For additional security question tips and other helpful hints for answering your security questions you can visit: http://bit.ly/1ikiYdw.
If you're still unable to add Security Questions with this answer, a member of our Banking Specialist Team can assist you 24/7. They can be reached at 888-751-9000. If this is regarding your TD BusinessDirect account, please call our Small Business Team at 800-493-7562, Option 2. If you would prefer, you can also visit a local TD Bank Store. For lobby hours and locations near you, check out: http://bit.ly/TDStores.
We hope this helps and hope you have a wonderful day!
Yen D, Mount Laurel
March 16, 2015 11:49:12 AM