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February 3, 2015 04:44:40 PM
In reply to luke, valatie
We're sorry to hear that you're having trouble with your Debit Card, Luke. We'd be happy to assist.
We always recommend placing a Travel Notification on your account(s) prior to your travels. We'd also like to invite you to check out http://bit.ly/1gDrDYu for some beneficial travel tips while overseas.
To place a Travel Notification from abroad, we ask that you contact us directly 24/7 by dialing 856-751-9000 or 215-569-0518 collect with operator's assistance.
If you are unable to reach us via telephone, we recommend sending us a secure message by logging on to your TD Online Banking. If you have not enrolled for Online Banking, you can do so for free here: http://bit.ly/1lU2qfY. You will need your account number, Social Security Number, your email address and your current TD ATM/Debit Card. Once you've successfully enrolled, you will have immediate access to your online account(s).
To send a secure message, select the "Customer Service" tab and click on the "Send a Message" link located under the "Message Center" section. For the "Subject" field, please select "General Customer Service" for both requests. In the Comments/Request field, please provide a detailed message regarding your issue. Once your message has been received, our Specialist will review your account and you will receive a follow-up e-mail via your TD Online Banking within 24 hours.
We hope to hear from you soon, Luke and have a good day.
Megan K, Mount Laurel
February 3, 2015 04:46:14 PM