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I am traveling in China. I will go to Hong Kong. Not all banks accept the TD ATM Card. So will like to understand which will accept this card before I arrive. Thank you.
Alexander, Rego Park, New York
October 30, 2014 05:17:41 PM
3 people recommended this |
In reply to Alexander, Rego Park, New York
Hi, Alexander and welcome to TD Helps! We understand how important it is to access your funds while traveling and are glad to help.
Please note that TD Bank ATM-Only Cards can be used for balance inquiries and withdrawals at any TD Bank ATM, or any ATM which uses the NYCE network. You'll be able to look for the NYCE symbol on ATMs in Hong Kong to determine if you'll be able to use your TD ATM card there.
As an alternate option, we also offer the TD Bank Visa Debit Card. The debit card can be used anywhere VISA or NYCE are accepted, including ATM locations worldwide and might help you avoid any acceptance issues.
If you haven't left yet on your trip and you have a checking account with TD Bank, you're welcome to stop in any TD Bank Store near you to obtain a Visa debit card during your visit. If you have a little more time, you can also contact a Banking Specialist 24/7 at 888-751-9000 and have a debit card mailed to your address on file, which typically takes 7-10 business days.
Please keep in mind that as you plan to travel, we recommend contacting us at least one week before your trip with your travel dates and destinations. You can do so by calling our Customer Service Line directly at the number mentioned above, and we will be happy to place your travel notification.
A travel notification helps us recognize unauthorized transactions on your account. Please be informed that for your protection we will continue to monitor your card activity even when a notification is set. We also recommend carrying more than one method of payment while traveling, just in case you encounter any acceptance issues. For more travel tips while overseas, please visit http://bit.ly/1gDrDYu. You may also want to review our international travel tips frequently asked questions by clicking here: http://bit.ly/1ltwDDc.
Additionally, we would like to take the opportunity to advise you about fees that can be incurred while using international ATMs.
Each withdrawal, transfer, and balance inquiry made at an ATM not owned by TD is subject to a $3.00 fee, which is charged by TD Bank the same day the transaction is made. Please note, this fee is subject to change; please review our current Fee Schedule here: http://bit.ly/1cTejgt.
This may be in addition to any fee assessed by the owner of the ATM or network, and may include fees for both withdrawals and balance inquiries.
If you use any ATM in a foreign country, you may also incur international, currency exchange and usage fees regardless of the type of account you have at TD Bank.
Please refer to http://bit.ly/1kb17UQ (pg.45) for more information about what type of fees to expect.
Finally, if we can be of any help to you during your trip please take note of these methods to contact us. You can send a message after logging in to your online account at http://bit.ly/1eaISlq for help, by clicking on the Customer Service tab and finding the link to Send a Message. Or, you can contact us from outside the United States by phone at 1-856-751-9000, or collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518. We are available 24/7 for your convenience.
We hope this provides some help for your travels, Alexander! Enjoy and have a safe trip.
Megan K, Mount Laurel
October 30, 2014 05:46:49 PM