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September 22, 2014 10:40:01 PM
In reply to Jenny, Miami
Thanks for reaching out to us on TD Helps, Jenny.
If the merchant processes a refund to your ATM/Visa debit or credit card, it usually takes 3-5 business days to be credited. Please note, there are times when the funds may take longer to be credited to your account as the refund is based on when we receive notice from the merchant. If you have any further questions, you may connect with one of our Customer Service Specialists 24/7 at (888) 751-9000.
You can also keep track of a transaction to see if it has been cleared back into your account by logging into Online Banking. If you have not enrolled in Online Banking, you can do so for free by following this link: http://bit.ly/1lU2qfY. You will need your account number, Social Security number, your email address and your current TD ATM/Debit card. You can do so by clicking here: http://bit.ly/1eaISlq. If you run into any problems enrolling or if you do not have a TD ATM/Debit card to enroll online, please call us 24/7 at 800-493-7562 to speak with our Digital Banking Specialists.
We hope this helps and let us know if you have any additional questions.
Katherine G, Mount Laurel
September 22, 2014 10:44:15 PM