Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
I recently sent an e-transfer but the recipient was unable to answer the security question. The email that I received mentioned to click on the TD logo in my email and follow instructions, it redirected me to the login page with no instructions. I don't want to cancel the pending e-transfer. How do I deposit the money back into my account or resend the e-transfer?
October 11, 2017 10:59:41 AM
In reply to Anna, Calgary
Welcome to TD Helps, Anna.
We'd first like to apologize that you're having trouble with your e-transfer, and we notice that you're writing into us today from Calgary. Because of this, we believe that your account may be held with TD Canada Trust. Please know that you have reached TD Bank here in the United States. So that we may properly assist you, we'd like to recommend that you connect with TD Canada Trust directly.
We have provided a link here https://go.td.com/1woOVay with all the options that you have when wanting to contact TD Canada Trust. In addition, you may also send your question again through TD Canada Trusts TD Helps by following the link provided here: https://go.td.com/1Ymzfmu.
A Live Customer Service Specialist may also be reached by dialing 1-866-222-3456. Specialists are available 24 hours a day, 7 days a week, and will be more than happy to further assist you with any questions you may have.
Thanks for stopping by today, Anna, and enjoy the rest of your Wednesday. Take care.
Brittany M, Mount Laurel
October 11, 2017 11:01:11 AM