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Good morning. I´m writing from Buenos Aires, Argentina. My name es Silvana, member of the society Benframar Investment Group LLC with an account in your bank. I am actually living in Argentina and I need to receive information about the actual state of the account because I lost my card and the references ofof the count. My english es very limitates so I ask you if it is possible to have a comunication in spanish.. Thank you very much..
Silvana Marcela, Buenso Aires - Argentina
March 10, 2016 09:41:12 AM
In reply to Silvana Marcela, Buenso Aires - Argentina
We understand your concern and we'd be glad to help you connect with us.
You are able to connect with us from outside the U.S. by dialing 856-751-9000 or 215-569-0518 collect from a land line telephone. Once speaking with a Banking Specialist, they will be glad to review your account and answer any questions you may have.
If you are enrolled in online access for your account, you are able to log in and send a secure message. You are able to log in to Online Banking here: http://go.td.com/1eaISlq and BusinessDirect here: http://go.td.com/1rvBmq8. Once signed in, you are able to send a secure message by viewing the "Message Center" on the left hand side.
Please know that we would like to assist you directly however TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope to hear from you soon and have a good day.
Megan K, Mount Laurel
March 10, 2016 09:41:25 AM
In reply to Megan, Mount Laurel
Megan. Good afternoon, thanks for your answer.
We need to talk with a spanish operator . Our english conversation is poor.
The menu of your telephone line it's just in english.
Can you help us or offer another option of comunication?
Thank you very much.
Pleas answer to mail: XXXXXXXXXX@XXXX.com
Silvana Marcela, Buenos Aires - Argentina
March 10, 2016 02:08:44 PM
In reply to Silvana Marcela, Buenos Aires - Argentina
We understand your concern and we'd be glad to clarify.
Please know that though our automated messages may be in English, we do have Spanish speaking Representatives who are able to assist you by dialing the numbers mentioned above.
If you are enrolled in online access you are also able to send a secure message in Spanish and our Specialists will reply in kind.
Keep in mind that TD Helps is considered an unsecured forum. Because of this, we do not have access to your account/personal information. We also recommend omitting any personal information such as your email address in future questions/replies.
We hope to hear from you soon and have a good day!
Megan K, Mount Laurel
March 10, 2016 02:09:01 PM