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Hi I just received an international wire from Ireland into my TD Bank account. What was recieved was 30 dollars less than what was originally transferred. That is excluding the 15 dollar wire fee. Where has the other 30 dollars gone?
June 22, 2015 10:57:40 AM
In reply to Michael, Boston
We appreciate you coming by TD Helps, Michael. We understand your concerns.
We'd like to let you know that although we would like to assist you directly, unfortunately, we do not have access to your personal information as TD Helps is considered an unsecured site.
To best assist you, we ask that you contact us directly by calling 888-751-9000 to speak with a Banking Specialist, available 24/7 or visit your local TD Bank Store. Upon proper verification, we'd be happy to help look into your concerns further. You may also visit us during lobby hours. To locate a TD Store near you, please visit, http://bit.ly/TDStores.
Additionally, if you are enrolled for Online Banking, you are more than welcome to send us a secure message by clicking here: http://bit.ly/1eaISlq for additional assistance. Once you are logged you’re your account, on the left hand side of the page, you should see an option to "Send a secure message" located in the “Message Center." Once the message is sent, you should expect a response within 24 hours.
Please let us know if you need anything else. Have a good one.
Yen D, Mount Laurel
June 22, 2015 11:03:46 AM