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Hi: I've just received an international wire transfer. The sender sent $90 in US dollars from Europe, and it arrived as $42.10 in my account.
According to the schedule you publish, the fee for an incoming wire transfer (domestic & international) is $15.00. Where has all the rest of the money gone!?
On top of this, I have a Relationship Checking account and I thought that these fees were waived (again according to the schedule https://esecure.tdbank.com/net/accountopening/1_fees.pdf).
As you can imagine, this is not what I expected when I decided to use the wire transfer.
Thank you for any clarification.
Neil, New York
July 21, 2016 06:56:44 AM
2 people recommended this |
In reply to Neil, New York
We understand your concern, Neil, and we'd be glad to point you in the right direction.
As this is pertaining to a transfer you've received, we ask that you contact us directly for assistance. To do so, you are able to contact us 24/7 by dialing 888-751-9000 or by visiting a TD Store during lobby hours. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
In addition, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
Once speaking with a Specialist, they will be able to review the transfer with you in detail. Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope to hear from you soon, Neil. Have a good morning.
Megan K, Mount Laurel
July 21, 2016 06:56:55 AM