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My ATM withdrawl attemp was denied today and I would like to know why and make sure they haven't cancelled my ca d. I did let my bank know I was traveling to south africa
August 2, 2017 12:00:08 PM
In reply to Stephanie, Collegeville
Good afternoon, Stephanie!
We're sorry you are having difficulty with your debit card while abroad. We'll be sure to provide some help.
Since you experienced a recent decline while attempting to use your card abroad, we recommend that you contact a Banking Specialist 24/7 from outside the US at 856-751-9000 or, you can call us collect from outside the U.S. and Canada via a landline at 1-215-569-0518.
If your account is enrolled in Online Banking, you're also able to send a Secured Message regarding your debit card to one of our Banking Specialists, who can assist you via message. Please log in at https://go.td.com/1eaISlq, click the Customer Service tab and use the Send a Message link with your request. Please note that we would like to assist you directly here; however, we do not have access to your personal information since this is considered an unsecured forum.
We appreciate that you've notified us in advance of your vacation plans. Even though you've done so, sometimes even when a note is placed on your account our automated advanced fraud early warning systems may still block your debit card until we are able to verify the account activity with you. You're also welcome to view our tips for overseas travel at https://go.td.com/1fO8wKy. You may also want to review our international travel frequently asked questions by clicking here: https://go.td.com/1ltwDDc.
We again apologize for any inconvenience and hope you enjoy the rest of your trip!
Alara B, Mount Laurel
August 2, 2017 12:04:14 PM