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November 6, 2015 06:06:25 PM
In reply to Neil, London
Hello Neil, we appreciate you connecting with us on TD Helps.
TD Ameritrade is our brokerage affiliate and also falls under the TD Shield. Though we are under the same TD Shield we are two different business entities.
We recommend reaching directly out to TD Ameritrade directly at 1-800-454-9272 or sending TD Ameritrade an email at http://bit.ly/1H2HT0B .
Hope this helps! Have a great weekend.
Justin B, Mount Laurel
November 6, 2015 06:06:59 PM