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Jo, St. Johns
June 16, 2015 03:30:55 PM
In reply to Jo, St. Johns
We're glad you found us here on TD Helps and you were able to get in touch.
We apologize to hear that your account isn't working for you right now. We know this is frustrating especially given your current location, Jo. We do have a couple of options for you.
From your message, we're uncertain if your online account is locked, or if your debit card/account are locked for purchases.
If you're referring to your online banking account being locked, in this case we will need to assist you by phone and we apologize for any inconvenience this may cause you right now. The good news is that we have an international collect number you may use! With operator assistance from a land line phone, you can reach us on 1-215-569-0518. You can also contact us from outside the United States via phone at 1-856-751-9000. We are available 24/7 to assist you.
As TD Helps is a public forum, kindly note that we're not able to assist you directly here. However, we're positive that one of our Representatives can help you to troubleshoot this issue when you get in touch.
Hoping this helps with your account, Jo.
Best of luck and enjoy the rest of your time in Mexico!
Kristen P, Mount Laurel
June 16, 2015 03:32:30 PM