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Jo, St. Johns
June 16, 2015 03:30:55 PM
In reply to Jo, St. Johns
We're glad you found us here on TD Helps and you were able to get in touch.
We apologize to hear that your account isn't working for you right now. We know this is frustrating especially given your current location, Jo. We do have a couple of options for you.
From your message, we're uncertain if your online account is locked, or if your debit card/account are locked for purchases.
If you're referring to not being able to use your debit card and account as you expect, this can occur if we didn't receive a travel notification prior to your trip. In this case, you have the option of sending us a Secure Message from within your Online Banking account so that we can assist. To send a secure message you must first log in to your TD Bank online profile at: http://bit.ly/1eaISlq. Then, on the left hand side, you should see an option to "Send a secure message" located in the “Message Center." Kindly include your travel dates and destination(s) in your message so that we can help you with your card.
If you're referring to your online banking account being locked, in this case we will need to assist you by phone and we apologize for any inconvenience this may cause you right now. The good news is that we have an international collect number you may use! With operator assistance from a land line phone, you can reach us on 1-215-569-0518. You can also contact us from outside the United States via phone at 1-856-751-9000. We are available 24/7 to assist you.
As TD Helps is a public forum, kindly note that we're not able to assist you directly here. However, we're positive that one of our Representatives can help you to troubleshoot this issue when you get in touch.
Hoping this helps with your account, Jo.
Best of luck and enjoy the rest of your time in Mexico!
Kristen P, Mount Laurel
June 16, 2015 03:32:30 PM