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January 27, 2015 12:33:48 PM
In reply to Patty, Bensalem
Thank you for visiting TD Helps today, Patty. We will be glad to answer your question about your account balance.
Your "Account Balance" is the true amount of money in your account at the start of any given business day. After all pending transactions are deducted from that Account Balance, your "Available Balance" is the amount of money in your account you can use without incurring an overdraft charge. Some things to remember:
-Your Available Balance is reduced by any pending debit card transactions (purchases and ATM withdrawals), and includes any deposited funds that have been made available.
-Your Available Balance does not reflect checks that you have written that have not yet cleared, or payments made in Bill Pay by laser draft (paper check) that have not yet cleared.
-Your Available Balance also does not include electronic payments in Bill Pay that have not yet been paid, or debit card transactions that have not yet been processed by the vendor for payment.
-If you exceed your available balance, you may incur an overdraft fee.
You may also find this link helpful: http://bit.ly/1gDES9n or even this video discussing what an Available Balance is: http://bit.ly/1qSujaj.
You may find out your available balance by logging into your TD Bank Mobile App or TD Bank Online Banking profile here http://bit.ly/1eaISlq (or here http://bit.ly/1rvBmq8 if you're a Business Direct Customer). If you'd prefer, you can call to confirm your Available Balance and use our automated telephone service or speak with a live Banking Specialist directly at 1-888-751-9000. All options are available to you 24/7 to keep you up-to-date on your Available Balance.
We hope this information answers all your questions. Please let us know should you have any further questions. Have a great rest of your day!
LiShu R, Mount Laurel
January 27, 2015 12:34:38 PM