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I am living in Germany and have tried to use my card, but it has been denied..
July 27, 2015 05:59:13 PM
In reply to Lauren, Livingston
Thanks for writing to us on TD Helps, Lauren. We're sorry to hear you've encountered some difficulties with your Debit Card while traveling overseas.
Based on the information you provided, there may be a hold placed on your Debit Card. This generally can happen if we were not notified that you would be using your TD Debit Card outside the United States prior to trip. Here at TD Bank, we will monitor foreign transactions, for your protection.
We encourage you contacting us by telephone to have the hold removed and your debit card notated immediately. To contact Customer Service 24 hours a day, 7 days a week from outside the United States, please dial direct 1-856-751-9000 or collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518.
Additionally, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq . On the left hand side, you should see and option to "Send a secure message" located in the “Message Center”. If you have not enrolled and would like to, please call us 24/7 at using the numbers listed above to enroll in Online Banking.
Please understand, as we would want to assist you directly, we do not have access to your account information on this unsecured forum.
Let us know if you have any other questions. Enjoy the rest of your stay in Germany!
Customer Service Team, Mount Laurel
July 27, 2015 06:00:41 PM