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I received a new card in the mail and just want to make sure if it was actually generated by TD bank. My wife says, "stop being paranoid and just activate it". I don't think I'm paranoid, just leaning on the side of cation. I believe its legitimate but id like to confirm it. After all, if fraud looked fake no one would be scammed.
To whom ever responds, have a great day
November 12, 2014 09:43:54 AM
In reply to John, grenloch
Thank you for reaching out to us on TD Helps, John. We appreciate you coming to us for peace of mind.
The safety of your account is very important to us and for your protection we have issued new cards as a result of the recent security breach experienced by Home Depot. We understand your concern and invite you to contact us at 888-751-9000 to speak with a Specialist. After account verification, our Specialist would be happy to help and confirm the new debit card with you. As always, you can also visit your local TD Store for assistance. For a complete listing of our locations and lobby hours, you can visit: http://bit.ly/TDStores.
Once we have eased your mind and have confirmed the new card you received is in fact from TD Bank, you can activate it by calling the number provided (888-533-4122) and destroy the old card. Please note, after activation of the new card occurs, the old card will be closed within 24 hours. If you prefer, you always have the option of stopping by your local TD Bank to request a new card. Our Stores are equipped with the ability to give you a new permanent debit card right there on the spot. Please notify the merchants with whom you have recurring payments (like a phone bill or a gym membership) of your new card information.
We invite you to take a look at our Security Center page here: http://bit.ly/1npPddy or to give us a call anytime to review your account or answer any other questions you may have. You can reach us 24/7 at 888-751-9000.
They always say, "Better safe than sorry" so we hope this helps and you have a great day too, John! Please do not hesitate to write back if you have any further questions.
Customer Service Team, Mount Laurel
November 12, 2014 09:55:10 AM