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December 18, 2014 01:53:06 PM
In reply to Malcolm, Sewell
Thanks for joining us, Malcolm and we apologize to hear about any trouble logging in. We'll be glad to help.
First, if you are having trouble accessing any aspects of our web page, this could be a browser issue. We recommend disabling any plug-ins or themes from your browser and restoring your browser default settings. We also suggest making sure that you are using the most up-to-date version of your browser and that it is accepting cookies. Please note that www.tdbank.com is compatible with the newest versions of both Internet Explorer and Firefox. Additionally you may wish to use a different browser.
If you recall your username but don't have access to your password, you can regain access to your account from your home computer. By going to the log in page, http://bit.ly/1eaISlq, and selecting "Trouble Logging In" you can reset your password. Online Banking will ask you for your username, the last four numbers of your Social Security number and ask you two security questions. Once you have filled out the necessary information, the page will allow you to change your password. When creating your new password, here a few tips we can share with you:
-Use a combination of numbers, letters and special characters, but no spaces
-Your password should be unique. Memorize it and do not disclose it to anyone else
-Avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street, etc.)
-Use a password that differs from your other banking, email and social media accounts. Change it periodically, ideally every 90 days
If you are locked out of your account or do not recall your user name and password, we ask that you contact us directly for assistance. You may do so 24/7 by dialing 888-751-9000 and our Representatives would be happy to help recover your login credentials. You may also visit a TD Store during lobby hours for help. For lobby hours and locations near you please visit http://bit.ly/TDStores.
If you have forgotten your User ID and Password for your BusinessDirect site, we invite you to call our Small Business Team at 800-493-7562, Option 2 for immediate assistance.
If you're accessing your credit card directly through www.tdcardservices.com, then please connect with a TD Card Services Specialist 24/7 at 888-561-8861. Our Specialists here can also get you online in a matter of moments!
For additional support on other Online Banking platforms, such as: Mortgage Documents, etc. please contact us 24/7 at 888-751-9000. Also contact 855-219-8050 for help logging into the TD Go Card site.
We hope these options are helpful, Malcolm and let us know if you have any further questions. Take care.
Kristen P, Mount Laurel
December 18, 2014 01:55:39 PM