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June 17, 2015 04:26:09 PM
In reply to Elvin, Parlin
We're sorry to hear that you'd like to close your account, Elvin. We understand banking needs change and we'll be glad to help you with the next steps.
Again, we are sorry to hear that you want to close your TD Bank account! We'd like to let you know that we are committed to your satisfaction as a Customer. If you have any questions or concerns about your banking experiences, we invite you to discuss them with us. You can reach us 24/7 at 888-751-9000 and our Banking Specialists will be glad to review your concerns.
Please also keep in mind that we offer a range of bank accounts to meet our customer's needs. You are always welcome to change the type of account by calling the number above. Before you call, you're welcome to review our product selection. Please click here: http://bit.ly/1vW1xnU for our Checking Account Selector, or here: http://bit.ly/1sxY9Rd.
If you are still interested in closing your account we have several options for you. First, we ask that you bring your account balance to zero. Please feel free to stop in to any TD Store to withdraw your funds and speak with a Representative. They will be able to assist you with a closeout request. To take a look at TD Stores near you please visit http://bit.ly/TDStores.
You may visit any TD ATMs to withdraw funds from your account. We encourage you to check out our current fee schedule: http://bit.ly/1cTejgt, as it outlines any applicable fees that may come into play if you use your ATM Debit Card at a non-TD ATM. Once the account balance is zero, you can contact a Customer Service Representative to request that the account be closed at the number mentioned earlier.
If it's easier, you can also send a Representative your request to close your account via Online Banking, after the balance is zero. Please log in to your account here: http://bit.ly/1eaISlq and once logged in, visit the "Customer Service" tab. The "Send a Message" link will be available there for you to make your request.
You may want to close the account via a mailed written request. You may request to close your account and have any available money in your account be sent to you by check. You can mail a request with the following instructions:
▪Your account number(s)
▪Your request to close the account(s)
▪Your current address
For your security, please have the letter notarized and mailed to your Home Store. You Home Store is the TD location you visited to open your Account. If you are unsure of which Store is your Home Store, take a look at http://bit.ly/TDStores.
Please note, an account closing request generally takes 2-3 business days to be completed.
We hope this helps, Elvin and have a good day.
Megan K, Mount Laurel
June 17, 2015 04:26:49 PM