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February 24, 2015 01:42:17 PM
3 people recommended this |
In reply to Frank, Copiague
Good afternoon, Frank. We are sorry you're having difficulties with mobile deposit and we are more than happy to guide you in the right direction to get this resolved.
Please know that TD Bank Mobile Deposit is available for most Android and iPhone devices. We ask that you use the most recent version of the Operating System for your device, as well as the most recent version of the TD Bank App. If either of these is out-of-date, please download a new version; any outdated version may prevent you from using all the available features. It may also be a good idea to uninstall and then reinstall the app. If you reinstall the TD Mobile App and if it asks for permission to use your camera, please allow this access. For a list of Frequently Asked Questions regarding our mobile deposit feature, please see: http://bit.ly/1e3jiYF which could help troubleshoot your issue.
If these suggestions don't resolve this for you, we do recommend discussing the issue further with our Tech Support Team 24/7 at 800-493-7562. Or, if you'd like, you're always welcome to visit any TD Bank location during lobby hours for additional assistance. Please visit: http://bit.ly/TDStores to find a TD Bank near you.
If we can assist you again, Frank, please feel free to write to us anytime! We hope this helps and enjoy your day.
LiShu R, Mount Laurel
February 24, 2015 01:43:30 PM
1 person recommended this
I have a Samsung S5 Neo and the td mobile deposit is having issues says "a clear image is needed to complete" The picture is actually perfect and I tried a different check..Still has the same problem
April 25, 2016 07:04:47 PM
2 people recommended this
In reply to Joe, Edmonton
Thanks for joining the conversation, Joe! We'll be sure to address your mobile deposit question for you tonight.
If you've downloaded the most recent version of our app, deleted and re-installed the app, have the most up-to-date internet browser and you are still having issues making a mobile deposit, we recommend visiting any TD Bank during lobby hours to deposit the check in question. Click here: http://bit.ly/TDStores to find a TD Bank near you.
We do apologize for any inconvenience and we hope this helps, Joe. Take care and have a good night!
Katherine G, Mount Laurel
April 25, 2016 07:05:25 PM