Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
November 9, 2014 10:54:57 PM
4 people recommended this |
In reply to Erin, Haverhill
Welcome to TD Helps, Erin. We'll be more than glad to talk with you about our debit cards.
If you have misplaced your card or otherwise wish to put your card on hold, we would recommend contacting one of our Banking Specialists 24/7 at 888-751-9000. Although we won't be able to deactivate your card temporarily, we can close it to prevent any misuse. We're happy to let you know that we'll be able to provide you with a new card right away when you visit any TD Bank Store location. All Stores have an instant-issue cards which can be printed during your visit, and you'll leave with a permanent card in hand.
If you're not nearby a TD Bank Store, don’t worry! When you give us a call, we can also order a card to be mailed to your address on file, after account verification. Or, feel free to send us a Secured Message via your online banking account. You can do so by clicking here: http://bit.ly/1eaISlq. After you log in, on the left hand side, you should see an option to "Send a secure message" located in the “Message Center." Please request a new card and include your current address for verification purposes, and a new one can be mailed out to you at that time. Please note that a card via mail will usually be received within 7-10 business days.
Thanks again for stopping by, Erin! We appreciate your visit and have a great night.
Cameron P, Mount Laurel
November 9, 2014 10:55:30 PM
5 people recommended this
My question is not answered yet. Here is my question "How can I suspend or deactivate my card (can be debit, or visa) through my online mobile apps?", without calling the branches. Can I do it myself through my mobile apps?
August 13, 2017 10:21:26 AM
In reply to Berhane, Toronto
Thanks for joining us, Berhane!
At this time, we don't offer a self-service option online to immediately close your debit card, but you can request it closed by sending us a secure message through your online or mobile banking. Our message response time is approximately 24 hours. Because of this, we always recommend calling us whenever possible for more pressing matters such as a lost or stolen debit card.
To send a secure message, log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We can generally respond within 24 hours or less.
We want to make you aware that we cannot temporarily suspend or deactivate a debit card. When we close a debit card, it can't be reopened. You may obtain a new debit card at any TD Bank store during lobby hours or request for a replacement card to be mailed to your address of record. If you chose to send us a secure message to close your debit card, you can include a request for us to mail you a new one in the same message. We just ask that you include your current mailing address for verification.
If you have any additional questions, please don't hesitate to give us a call 24/7 at 888-751-9000 or stop in to see us at any of our Stores. To find one near you, please click here: https://go.td.com/1nq31dc.
We look forward to hearing from you soon, Berhane. Have a great weekend!
Candice A, Mount Laurel
August 13, 2017 10:24:29 AM