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I'm in Jamaica and am locked out of my account.
April 23, 2015 04:52:21 PM
In reply to Rob, Manassas
We're sorry to hear that you're locked out of your online account, Rob.
At this time, in order to regain access to your online account we do require you to contact us directly for security reasons. We apologize for the inconvenience this may cause.
Though you mentioned that you are unable to call, we do want to share that TD does have international numbers you may contact to speak with a Representative. You are able to dial 856-751-9000 from a mobile phone and reach our Banking Specialists 24/7. Additionally, you can call collect from a landline at (215)-569-0518.
If your concerns are not account specific, you are able to send us an email by visiting here: http://bit.ly/1kpUbcX.
When you do speak with us, we do recommend placing a Travel Notification on your account if you have not already done so.
Again we apologize for the inconvenience, Rob and we hope to hear from you soon.
Megan K, Mount Laurel
April 23, 2015 04:53:31 PM
In reply to Megan, Mount Laurel
I AM IN MEXICO, AND I CANT FIND MY DEBIT CARD!
PLEASE BLACK ALL TRANSACTIONS FROM FEB 19 2016 AT PLAYA DE CARMEN MEXICAN SEAFOOD RESTAURANT AROUND 1 AM!!!
I AM HAVING ALL KINDS OF PROBLEMS HERE!
SANG GI, TORONTO
February 21, 2016 05:46:30 PM
In reply to SANG GI, TORONTO
Thanks for stopping and visiting us on TD Helps today, Sang Gi. We are sorry to hear about your difficulties and would be happy to help.
If you have not done so already, we recommend contacting us right away to close your debit card for your account security. Our Customer Service Representatives are available 24/7 at (856)-751-9000. Additionally, you can call collect from a landline at (215)-569-0518 to assist with closing your debit card.
After account verification, our Representatives would also be able to submit a request to have a replacement card mailed to the address we have on file for you. Please keep in mind that depending on your Postal Office, your new card will arrive within 7-10 business days. Additionally, our Specialists would be happy to review your account with you to make sure that no unauthorized activity has occurred.
If you are unable to contact us by telephone, you may also contact us by sending us a Secure Message through your Online Banking if you are currently enrolled for Online Banking. To send a secure online message, please sign into your account and click on the Customer Service tab and then select Send a Message. Please note; if you choose to request a new debit card via telephone or online secure message, you will need to allow 7-10 business days for the card to be mailed to your address on file.
We noticed that your writing in from Canada, so if you are trying to reach our neighbors up north at TD Canada Trust please take a look here: http://bit.ly/1NEVQsK as it is a similar question that may help.
Should you need to contact TD Canada Trust, you may do so 24/7 at http://bit.ly/1woOVay or you can submit your own question to their TD Helps page by clicking here: http://bit.ly/1zZhxro.
We hope this information is helpful, take care.
Shanika A, Mount Laurel
February 21, 2016 05:47:31 PM