Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
December 16, 2014 09:48:09 AM
1 person recommended this |
In reply to Sarah, Minnetonika
Thank you for joining us here at TD Helps, Sarah. You came to the right place for information.
To connect with us while you're travelling to Europe or anywhere outside of the US, you may reach us directly at 1-856-751-9000 or call Collect with operator assistance from any land line phone by asking the Operator to dial 1-215-569-0518 (if you are able to gain access to a land line).
If you haven't left the US as of yet and if you have not done so, we recommend placing a travel note on your account. To do so, you can contact our 24/7 Customer Service line at 888-751-9000. One of our Banking Specialists can notate your account for your upcoming travels. You may also send a Secured Message through Online Banking. If you are not enrolled in Online Banking, please click here: http://bit.ly/1lU2qfY. In order to do so, you will need your account number, TD Bank ATM or Debit Card number, your Social Security Number and your email address. Once at the page, please select "Personal" from the drop down box. When you select continue, you will have to read and accept the Online Banking Service Agreement. Then you will be asked to enter your personal information including the items mentioned earlier and to create a user name and password. Finally you will be asked to create three security questions. When you finish the enrollment process, you will have immediate access to your account(s). If you do not have the required information to set up for Online Banking or you need assistance enrolling, you may contact us 24/7 at the same number listed above to speak with a Banking Specialist. Upon proper account verification, we would be happy to help get you started.
Once you are enrolled, please sign into your account and click on the Customer Service tab and then select Send a Message. If you choose this option, please include the exact travel dates, destinations and if there will be any connecting flights, if applicable. If you are unable to call or send an e-mail, you can always visit your local TD Bank and have a Customer Service Representative place the travel notes for you. Please visit: http://bit.ly/TDStores to find a TD Bank near you. Please know that you may also communicate with us while you are outside the United States via online secure messages.
We want to make sure your trip is as stress-free as it can be, and we'd like to share with you that cards bearing the Visa logo are accepted at locations all over the world. However, please be sure to carry more than one method of payment while traveling, just in case you encounter any acceptance issues.
For few a tips to manage your money when traveling please check out: http://bit.ly/1fO8wKy, you may also want to review our international travel tips frequently asked questions by clicking here: http://bit.ly/1ltwDDc.
If this is regarding a TD Visa Credit Card, you may contact our Credit Card Specialists while you're outside the United States 24/7 by dialing 706-644-3266.
We hope this information helps, Sarah. Enjoy the rest of your day! Safe travels!
LiShu R, Mount Laurel
December 16, 2014 09:49:44 AM