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I was ordering a bike to commute with, and I accidentally auto-filled all my info ON MY WORK COMPUTER, thus all my shipping/billing info was wrong. The site I ordered from is saying that they're rejecting the order, although TD says it's authorized. I'd like to cancel this transaction so that I could re-order ASAP. I need this bike to commute!
July 16, 2015 05:41:00 PM
In reply to Mariano, Linden
Thank you for reaching out to us on TD Helps, Mariano. We'll be glad to go over some options with you.
Based on your question, it sounds like the order was canceled on the merchants end and there is still a pending authorization on our end. If the item posts to your account, we recommend contacting one of our 24/7 Banking Specialists at 888-751-9000 or visiting us during lobby hours at any TD Bank. Once our Banking Specialists verify your account information, they'll be able to file a dispute for you. Please note that it can take 7-10 business days for a decision to be made and a copy is mailed to your home address as well. Click here: http://bit.ly/TDStores to find a TD Bank near you.
We hope this helps and let us know if you have any additional questions, Mariano! Take care and have a good night.
Katherine G, Mount Laurel
July 16, 2015 05:42:44 PM