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When I call to ask questions about my account, I want to add more verification. Like the phone caller send my phone a verification text or even don't answer questions from any number expect the one on my account. I just have had problems with my identity being stolen in the past and I want to be sure my account is safe this time.
May 13, 2017 02:00:06 PM
In reply to Timone, Elizabeth
Thank you for contacting TD Helps today, Timone. We'll be happy to help!
The security of your account is important to us here at TD Bank. We're always here to help protect your account and safeguard your funds. Should you wish to have extra verification placed on your accounts, you may request to have a password added. Should you need to call or visit a TD Store location in regard to your account, a Representative will ask you to verify the password that you have chosen, before being able to access any of your information.
To request to have this password placed, you may contact us, 24/7, at 888-751-9000 to speak with a Banking Specialist. You're also able to visit any TD Store during lobby hours for assistance. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
When creating your new Password, here a few tips we can share with you:
Your Password should be unique. Memorize it and do not disclose it to anyone else
Avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street, etc.)
Use a Password that differs from your other banking, email and social media accounts. Change it periodically, ideally every 90 days
We hope this information was helpful, Timone. Have a great day, and we hope you enjoy your weekend.
Customer Service Team, Mount Laurel
May 13, 2017 02:01:07 PM