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Does TD bank charge foreign transaction fee for the money withdraw from an international ATM? Also, are the surcharge fee assessed by the ATM owning institution reimbursed, for premier checking customers?
Michelle, Ashburn, VA
November 9, 2014 10:00:35 PM
4 people recommended this |
In reply to Michelle, Ashburn, VA
Hi, Michelle! We appreciate your question today and are glad to help out.
We are happy to let you know that you can use your debit card at locations that accept VISA across the globe! While you are away, you can make ATM withdrawals from any machine that displays the VISA or NYCE logo.
We encourage you to check out our current fee schedule, http://bit.ly/1cTejgt, as it outlines any applicable fees that may come into play when you use your debit card out of the country. If you're unable to find an ATM that is compatible, with the TD Bank Debit Card, it may be used to obtain a VISA Cash Advance.
We do have some deposit account products which will either waive non-TD ATM fees, or may also receive unlimited ATM surcharge refunds. If you have a TD Premier Checking account as mentioned, you'll be glad to know that this account will receive a refund of non-TD ATM fees; we'd recommend reviewing the requirements for this rebate at http://bit.ly/1m9qQOk. Please note that we suggest keeping your ATM receipts from your out-of-country withdrawals. If for any reason your rebate doesn't occur but you've met the requirements, you'll be able to bring your receipts to any TD Bank Store within 90 days to get a refund. More information is available here: http://bit.ly/1kb17UQ (page 45). If you would like to review any of this information, you're welcome to contact one of our Banking Specialists 24/7 at 888-751-9000.
To make sure you do not experience any acceptance issues while away, we recommend placing a travel notification on your account before you leave for your trip. You can do so anytime by calling our 24/7 Customer Service line at the number mentioned above.
If you are enrolled in Online Banking, you can also submit your travel notification via secure message. To send a secured message you must first login to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center.” In your message, please include the dates and destination(s) you will be traveling. If you are not enrolled for Online Banking, you can do so for free here: http://bit.ly/1lU2qfY. You will need your Social Security number, TD Bank ATM/Visa Debit Card, your account number and e-mail address. Once you have successfully enrolled, you will have immediate access to your account(s).
When you place travel notifications, it makes us aware of foreign transactions on your account and helps us monitor your account's security. While traveling, we also recommend carrying more than one method of payment, just in case you encounter any acceptance issues. For more travel tips while overseas, please visit http://bit.ly/1gDrDYu. You may also want to review our international travel tips frequently asked questions by clicking here: http://bit.ly/1ltwDDc.
And should you need to reach us, you can contact us by Secure Message as listed above, or to contact us by phone from outside of the United States, please dial (856)-751-9000, or collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518.
We hope this is the info you were looking for, Michelle! Thanks again for visiting and take care.
Cameron P, Mount Laurel
November 9, 2014 10:02:01 PM
2 people recommended this
In reply to Cameron, Mount Laurel
I have been searching for a while and sent a message through my online banking with no response. I cannot seem to find anywhere if there are foreign transaction fees.
I see you posted a link to the fee schedule, but nowhere does it mention a foreign transaction fee. Typically some banks will charge 2-3%, while others charge 0% and you essentially get the exact exchange rate when withdrawing cash from an overseas ATM. By the way, I understand there will be a $3 fee for withdrawing from a non-TD ATM too.
Luke, New York
March 12, 2015 02:50:31 PM
In reply to Luke, New York
Welcome to TD Helps, Luke. We are glad to see you here today and would be happy to help.
If you have a Checking account with TD Bank and one of our TD Bank Visa Debit cards to go with it, you'll be glad to learn that TD Bank does not charge you any foreign transaction fees for purchases made with this card. When using this card for a purchase in foreign currency, our Customers pay the Visa exchange rate at the time of purchase. This rate is not set by TD Bank.
You may refer to our Personal Deposit Account Agreement: http://bit.ly/1kb17UQ for more details.
For any questions may have, just give us a call! We're here 24/7 for you and can be reached at 888-751-9000. As always, you can visit at TD Store for assistance. Our Stores nearest you can be found here: http://bit.ly/TDStores.
Should you have any additional questions, please do not hesitate to let us know.
Have a great one, Luke.
Yen D, Mount Laurel
March 12, 2015 02:55:11 PM
In reply to Yen, Mount Laurel
You still did not answer regarding foreign ATM fees. Your response address purchases made with TD Bank Visa Debit cards. I need to know if I will be charged fees when I withdraw money from ATM machine in foreign countries.
Jennifer, New Providence
April 27, 2015 09:09:31 AM
3 people recommended this
In reply to Jennifer, New Providence
Thanks for joining the conversation, Jennifer. We’d be glad to help provide further details on the fees you may see while using your TD Debit/ATM Card internationally.
If you'll be visiting a foreign country, we'd like to let you know that TD Bank does not charge any foreign transactions fees for purchases made with your TD Bank Visa Debit card. This means that when using your card with a merchant, TD Bank will not charge you a fee or percentage to convert the other currency to U.S. Dollars.
If you choose to use your card for an ATM withdrawal, please note that each withdrawal, transfer, and balance inquiry made at an ATM not owned by TD is subject to a $3.00 fee, which is charged by TD Bank the same day the transaction is made (subject to change). Please check out: http://bit.ly/1cTejgt for more information on our current Fee Schedule.
Other fees that may be assessed for an ATM withdrawal, including currency conversion, would be charged by the financial institution that owns or operates the ATM. You may refer to the ATM at the time of withdrawal or that bank directly for their fee information. Also, please refer to: http://bit.ly/1kb17UQ (pg. 44-45) for more information.
We hope this helps answer your question, Jennifer. Should you need anything else, please do not hesitate to let us know. Enjoy the rest of your day.
Yen D, Mount Laurel
April 27, 2015 09:11:35 AM
With regards to make a foreign ATM withdrawal is there a surcharge in the exchange rate. I.e. is it going to be exchanged at the current US/Euro exchange rate or higher so that the bank makes a profit?
August 11, 2015 01:53:18 PM
In reply to Daniel, Flemington
Thanks for joining the conversation, Daniel. We'd be happy to clarify this for you.
When using your TD Debit Card while in a foreign country, TD Bank does not charge any foreign transactions fees. When converting the funds to US Dollars, TD Bank will not charge you a fee or percentage.
If you have any other questions, please feel free to connect with our Banking Specialists at 888-751-9000. They are available 24/7 and would be happy to answer any questions you may have. You are alos welcome to write back by clicking on the "Reply" link.
Have a great day!
Yen D, Mount Laurel
August 11, 2015 01:55:23 PM
withdrawing us dollar doesn't incur any fee but what about other currency? if i go to china and withdraw the RMB, how does it work? any 2.5% fee for any withdrawal?
October 1, 2015 07:55:49 PM
In reply to sutono, toronto
Sorry for any confusion, Sutono. We'd be glad to clarify.
First, we'd like to mention that you've reached us here at TD Bank in the United States. If you have an account with us here, please refer to the information that we provided below. However, if this is in regard to a card you have with our partners at TD Canada Trust, please reach out to them directly. You might like to refer to this conversation on their TD Helps page: http://bit.ly/1ObkjFJ which may clear up your questions, or feel free to post your own question here: http://bit.ly/1kD3iFr.
With respect to your TD Bank U.S. account, if you visit a foreign country and use your TD Bank Visa Debit card to withdraw funds from an ATM, TD will not assess you any fee for currency exchange. If you're wondering about the rate of exchange you will receive, please note that this isn't set by TD. Foreign exchange rates are published by the government and fluctuate daily, and Customers pay the VISA exchange rate at the time of withdrawal. We apologize that we would not be able to confirm what the rate is that you might receive.
Please note that withdrawal and balance inquiry fees could apply when completing an ATM withdrawal at a non-TD ATM. You can check out the current fee for this service here: http://bit.ly/1cTejgt.
With regard to a TD Bank Visa Credit card, Sutono, the above information may vary for your account. If you will be withdrawing cash from a foreign ATM using one of our credit cards, we encourage you to get in touch with a TD Card Services Representative so that we can review your agreement any foreign transaction fees that might apply for your credit card. You can reach a Specialist 24/7 at 888-561-8861, or, to reach TD Card Services from an international location, please use the toll-free collect number 706-644-3266.
We hope this helps to clear up any questions, Sutono.
Feel free to write in again with follow-up questions and have a great evening.
Kristen P, Mount Laurel
October 1, 2015 07:57:43 PM
Kristen P, Mount Laurel
October 1, 2015 07:58:45 PM
1 person recommended this