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May 29, 2015 02:35:29 PM
In reply to william, vaughan
Thanks for making a stop at TD Helps, William. We are sorry to hear about your Online Banking difficulties and would be glad to help.
As you mentioned that you're unable to log in to your account, there are a few possibilities.
If the login button isn't working, this sounds like an issue with the browser currently in use. Please note that www.tdbank.com is compatible with the most popular browsers. If you are not using the newest version of one of these browsers, we suggest making this update, as some features may be unavailable otherwise. You may also want to disable any plug-ins and restore your browser defaults if you haven't already done so. If you're still unable to log in after these changes, we'd also suggest trying a different browser.
Just in case, if your user name or password isn't working as expected, a Banking Specialist will be more than happy to assist you in unlocking your account or resetting this information. Please contact us directly at 888-751-9000, 24/7.
Another option you have is to stop in at your local TD Bank Store, where a Customer Service Representative will be able to help you. Please feel free to check out http://bit.ly/TDStores for locations and hours near you.
We hope this helps and please let us know if you have any other questions.
Yen D, Mount Laurel
May 29, 2015 02:39:13 PM