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I've currently been dealing with an issue with my TD Bank gift card where when I go to make an online purchase it says it is not authorized. I've already registered my card through the TD Bank gift card registration website and it is still not allowing me to make online purchases. Thank you.
Anthony, East Islip
December 27, 2017 09:47:19 AM
In reply to Anthony, East Islip
Good morning, Anthony.
We sincerely apologize that you're having so much trouble using your TD Bank Gift Card, and we'll be more than happy to help.
Before we begin, we'd first like to take a moment to explain that in some instances, when a purchase is to be made online, the merchant may process the transaction for a higher amount to ensure that the funds are available. In the event that they authorize a transaction for a limit that is higher than what is available on your gift card, this may cause your card to be declined.
Please know that while we would like to confirm with you directly what may be causing your card to be declined, TD Helps is unfortunately not considered a secure forum of contact. As you mentioned that you have already registered your card, we'd like to recommend that you call and speak with one of our Gift Card Specialists for further assistance.
Our Gift Card Specialists are here to help 24 hours a day, 7 days a week, and can be reached by simply dialing 1-888-294-2249. Additionally, if you'd like, you're more than welcome to also check out the FAQ's for our Gift Cards by clicking here: https://go.td.com/2kXG7cs.
We apologize again that you're having trouble, Anthony, but we look forward to assisting you at your earliest convenience.
Take care, and have a great Wednesday.
Brittany M, Mount Laurel
December 27, 2017 09:47:36 AM