Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
Since last week, every time I try so sync TD small biz acct with Quick Books, it stops and starts asking me security questions that I did not choose. For instance, last week it started asking me what was the last name of my childhood best friend and today it is asking me what is my mother's mother name. I never picked any of these questions and do not have an answer. Today we already resetted my password but it started asking me about the mother's mother name
Cynthia, Fort Lauderdale
October 6, 2015 12:19:28 PM
2 people recommended this |
In reply to Cynthia, Fort Lauderdale
Hi Cynthia and thanks for connecting with us on TD Helps.
It sounds like you're having some difficulties with our security questions. We're sorry to hear this and will be happy to guide you in the right direction for assistance.
If you're trying to log into Online Banking (designed for personal accounts), please give us a call at 888-751-9000 and we'd be available 24/7 to assist you upon account verification. If this is for TD Bank Business Direct (designed for business accounts), feel free to call our Small Business Team 24/7 at 800-493-7562, option 2.
You may also visit us during lobby hours for further assistance. For hours and locations near you please take a look at: http://bit.ly/TDStores.
Hope this is helpful to you and please have a nice day.
Sandy D, Mount Laurel
October 6, 2015 12:37:40 PM
1 person recommended this