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I haven't seen my balance online since I opened the account. I downloaded the app for my mobile but it says that my user name is incorrect.
Is it possible that someone in the bank put wrong information? What can I do?
November 25, 2014 11:17:01 AM
In reply to Bianca, Arlington
Hi Bianca, thanks for connecting with us here at TD Helps. We're sorry to hear that you're having trouble accessing the TD Mobile App but we'd love to help.
To confirm your Username for your personal account, we recommend reaching out to a Banking Specialist at 888-751-9000 to best assist you. Our dedicated Specialists are available 24/7 to help and, after authenticating your account, can confirm your Username and get you online in no time! We can also assist with any issues with your Password or Security Questions that you may experience.
If you're having trouble with the TD Bank Business Direct Mobile App, then please reach out to a Specialist at 800-493-7562 option 2. Our Business Banking Specialists are also glad to help and confirm what Username was setup for you.
If you'd prefer to sit down with us in person, please remember you could always stop by your local TD Bank Store during lobby hours for assistance. You can find the nearest Store location here: http://bit.ly/TDStores.
Hope this helps Bianca, and we look forward to hearing from you! Have a great holiday!
LiShu R, mount laurel
November 25, 2014 11:19:10 AM