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I visited Philadelphia yesterday and was trying to save my check money to my bank account. And today when I was checking the money in Baltimore, it didn't show up!!! I suspect that the account service has saved my money into a wrong account. And I still have the receipt. What should I do to make it right??? This is really urgent!
June 20, 2016 12:34:04 PM
In reply to Wenlu, Philadelphia
Welcome to the TD Helps Community, Wenlu.
As this is pertaining to your account specifically, we ask that you contact us directly for assistance. To do so, you are able to contact us 24/7 by dialing 888-751-9000 or by visiting a TD Store during lobby hours. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
In addition, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
Thanks for writing in, Wenlu.
Alara B, Mount Laurel
June 20, 2016 12:34:30 PM