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Ive deposited my money and all of my money didnt come in yet its almost a week
November 29, 2017 11:09:19 AM
In reply to Emanuelle, Jersey
Good morning, Emanuelle.
We appreciate you bringing your concerns to TD Helps today, and we'll be happy to clear up any confusion.
Before we begin, we'd first like to take a moment to explain that, at this time, TD Helps is not considered a secure forum of contact. Because of this, unfortunately, we are unable to access your account to confirm why your deposit may not be available to you, but we'll still be happy to help.
Generally speaking, the type of deposit you make can determine when your funds may be available. Direct deposits are available on the same business day that they are credited to your account, even if they are still reflecting as 'Pending'. Similarly, cash deposits made with a Teller are also made available the same business day for you to use.
Check deposits; however, work a little differently, when you deposit a check, the first $100 is made available right way. If you are a new account holder, and your account has not been open for 30 consecutive days, check deposits may be held for 7-10 business days for verification purposes.
If you make a deposit through the ATM, either cash or check, the first $100 dollars is credited immediately while the remainder of your deposit will be applied to the balance on the following business day. Unlike the ATM, the Mobile Deposit feature does not credit any funds initially. The funds will be credited on the following business day.
If you would prefer to confirm when you may expect your deposit to be available, you're more than welcome to connect with us directly, and we'll be happy to help. Banking Specialists can be reached by simply dialing 1-888-751-9000, 24/7, or you may also visit a TD Store location. Our Customer Service Representatives are available to help during lobby hours, and to take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
If you're unable to call or visit a TD Store location, don’t worry, as you always have the option of sending us a secure message. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'. If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
We apologize that we couldn't be of better assistance today, Emanuelle, but we hope this helps.
Brittany M, Mount Laurel
November 29, 2017 11:10:06 AM