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lisa, Ft. Pierce
March 19, 2015 05:30:19 PM
In reply to lisa, Ft. Pierce
Thanks for reaching us on TD Helps, Lisa. We'd be happy to point you in the right direction.
The monthly maintenance fee is assessed anytime your account balance falls below your daily minimum balance during your statement period. The fee will show on up on the last day of your statement cycle.
As this is pertaining to your account specifically, we ask that you contact us directly so we may discuss your concerns in depth. Please know that we would like to assist you directly; however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
You may contact us via phone 24/7 by dialing 888-751-9000 and after account verification, our Representatives will be happy to review the maintenance fee with you. If you prefer to speak with a Representative in person, feel free to visit us at any TD Store during lobby hours. For Store locations and hours please visit http://bit.ly/TDStores.
You may also send us a secure message via Online Banking and to do this, you must first be enrolled in Online Banking. If you're not currently enrolled and would like to take advantage of this free service you may click here: http://bit.ly/1dl2HX6. Please have your account number, ATM/debit card number and Tax Identification Number available to complete the enrollment. The page will provide you with step-by-step instructions on how to complete the process. Within 2 business days, you will receive an email including your User ID and Password. Once the enrollment is complete, feel free to send us a secure message.
If you would like immediate access to your account online, please visit a TD Store during lobby hours for assistance.
We hope this helps, Lisa and have a good day.
Megan K, Mount Laurel
March 19, 2015 05:31:27 PM