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October 23, 2015 06:49:14 AM
In reply to Elizabeth, Newington
Good morning, Elizabeth and thank you for coming to TD Helps with your inquiry.
If you're still unable to access your online banking profile, we have some suggestions for you. As you do remember your User Name and if you also have U.S. Social Security number, you may reset your Password through our self-service option by following this link: http://bit.ly/1eaISlq. Once you’re there at the Log In page, please click on the "Forgot your password" link that is located under the Password. Select the account type and input your User Name and last 4 digits of your SSN, you will then be asked to answer two security questions, and after successfully answering the security questions, you will be able to reset your Password. You may also contact us at 888-751-9000 to speak with a Banking Specialist, anytime during the day or night. After account verification, they'll be happy to help! If you are referring your Password for your BusinessDirect account, please contact our Small Business Team directly at 800-493-7562, option 2, who are also available 24/7. Please understand that we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
When creating your new Password, here a few tips we can share with you:
Use a combination of numbers, letters and special characters, but no spaces Your Password should be unique. Memorize it and do not disclose it to anyone else Avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street, etc.) Use a Password that differs from your other banking, email and social media accounts. Change it periodically, ideally every 90 days.
If you are referring to your Password on www.tdcardservices.com, you can first try the "Recover Password" option on the right side of the logon page as long as you know your current User Name and the Email Address you registered with. If this is unsuccessful or you need any additional help, please contact one of our Credit Card Specialists 24/7 at 888-561-8861.
We hope you find our answer helpful and please don't hesitate to return to TD Helps if you have any further questions. Elizabeth, we hope you have a great weekend!
LiShu R, Mount Laurel
October 23, 2015 06:50:22 AM