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On 01/26/2017 my balance was $101.00. However, on the 02/23/2017 I was charged the maintenance fee so now my balance is $87.00. Can you the mistake be fixed so that I won't be charged the fee again?
Ines, Novi Sad
March 1, 2017 07:55:16 AM
In reply to Ines, Novi Sad
Hey Ines, welcome to TD Helps.
As this is pertaining to your account specifically, we ask that you contact us directly for assistance. To do so, you are able to contact us 24/7 by dialing 888-751-9000 or by visiting a TD Store during lobby hours. To take a look at Store locations and their hours please visit: https://go.td.com/1lvjfOJ
In addition, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We look forward to hearing from you soon.
Customer Service Team, Mt. Laurel
March 1, 2017 07:59:20 AM