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Last week I made a duplicate payment on my loan in error. I spoke with a customer service rep who said the duplicate payment would be credited back to my checking account. I have not seen this credited to my account yet. Can you tell me when I can expect this?
December 7, 2015 10:12:58 AM
In reply to joanne, Andover
We appreciate the visit this morning, Joanne.
Typically, you should see a credit to your account within 3-5 business days. As this is pertaining specifically to your account, to best assist you, please connect with our Financial Solutions Group Specialists 24/7 at 800-937-5020. After account verification, we'd be glad to help.
You may also wish to visit us during lobby hours here: http://bit.ly/TDStores.
Please also understand that although we would like to assist you directly, we do not have access to your account information as TD Helps is considered an unsecured site.
Hope this helps. Have a good day.
Yen D, Mount Laurel
December 7, 2015 10:13:32 AM