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Good morning, I just spoke to a Customer Service Rep. The fax number I was given is not working. is there an alternate fax number please. Thank you
January 12, 2017 01:34:19 PM
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In reply to Denise, Frederick
Thanks for contacting TD Helps today, Denise. We'll be happy to point you in the right direction.
If your previous auto loan was held with us here at TD Bank, N.A., to obtain this documentation you are more than welcome to fax your request to us. Please fax the following information to our Consumer Release Department at 207-755-4245:
• Your full name, address, and Social Security number • The account number, if it is available • The year, make, model and VIN and the date it was paid off, if available • Your request for a Release of Lien • Your signature
We also recommend including your best contact number and your return fax number so that we can assist you as efficiently as possible. Please keep in mind that the turnaround time for the request is typically 3-5 business days. If you prefer, you're also welcome to give us a call to place your request. Our Financial Solutions Group Specialists are available 24/7 at 800-937-5020, who can take your request by phone and have this documentation mailed out to you at the address on file.
If you'll be receiving the release of lien paperwork via mail, please allow additional time for mailing, typically a 5-7 day turnaround.
You may also stop in to any of our convenient store locations for help. Please see: https://go.td.com/2jjSM8U to find our Stores nearest you.
Please note that if your Auto Loan was financed via TD Auto Finance, please contact a TD Auto Finance Representative for instructions to obtain your Release of Lien. They are available Monday through Friday 8:00 am to 10:00 pm and Saturday, 8:00 am to 7:00 pm at 800-556-8172 to help you.
We hope this helps, Denise, and please enjoy the rest of your day.
Customer Service Team, Mount Laurel
January 12, 2017 01:35:33 PM