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I have requested a Lien Release on a vehicle that has been traded at our dealership but have not received anything. I faxed over all the info to the Consumer Release Dept on 1/28/16 but I am getting no where. What else can I do?
Brandi, Little River
February 11, 2016 09:18:01 AM
In reply to Brandi, Little River
Thanks for joining us today, Brandi. We'd be glad to point you in the right direction.
If the Auto Loan that was held with TD Bank, please know that to obtain this documentation, a fax is required. Please fax the following information to our Consumer Release Department at 207-755-4245:
• Your full name, address, and Social Security Number
• The account number, if it is available
• The year, make, model and VIN, and the date it was paid off, if available
• Your request for Discharge Papers/Release of Lien
• Your signature
We also recommend including your best contact number and your return fax number so that we can assist you as efficiently as possible. Please keep in mind that the turnaround time for the request is typically 3-5 business days.
As you mentioned that you have already submitted this information, we recommend contacting us directly to determine the status of the lien release. You are able to contact our Financial Solutions Group 24/7 at 800-937-5020.
Please note that if your Auto Loan was financed via TD Auto Finance, please contact a TD Auto Finance Representative for instructions to obtain your Release of Lien. They are available Monday through Friday 8:00 am to 10:00 pm and Saturday 8:00 am to 7:00 pm at 1-800-556-8172 to help you.
We hope this helps, Brandi and have a good day.
Megan K, Mount Laurel
February 11, 2016 09:18:12 AM