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I locked my account because I kept getting my security question wrong and I can't change my password because it's telling me that my user name or password is wrong ??? And it's telling me that I need to call customer service so they can change it . I'm so confused
Jamie, Pittsfield MA
July 9, 2015 12:25:04 PM
In reply to Jamie, Pittsfield MA
Welcome to the TD Helps community, Jamie.
If your password for your TD Bank Online Retail Banking or BusinessDirect account isn't working right now, it's possible that your account has become locked. This occurs after 3 login attempts, for your account security. To review and fix your online account, please contact a Banking Specialist directly at 888-751-9000, (or 800-493-7562, Option 2 for Business Direct) 24 hours a day, 7 days a week, and we will be more than happy to assist you.
Another option you have is to stop in at your local TD Bank Store, during lobby hours, where a Representative will also be able to help. Please feel free to check out http://bit.ly/TDStores for locations and hours near you.
If you are referring to your password on www.tdcardservices.com, you can contact one of our Credit Card Specialists 24/7 at 888-561-8861.
And to reset your password for a TD Go Card please click: http://bit.ly/1m8bjUS and select "Forgot Password." For additional assistance please dial 1-855-219-8050.
Let us know if you have any other questions and take care.
Brian M., Mount Laurel
July 9, 2015 12:26:21 PM