Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
Typed in my security question wrong by one letter and got locked out. Need to get back on it.
September 27, 2014 07:41:21 PM
22 people recommended this |
In reply to Kim, Framingham
Thanks for joining us here at TD Helps, Kim. We're sorry that you are locked out of Online Banking and we have a couple of options to assist you in getting back into your account.
Our first option would be to call our Digital Banking Specialists available 24/7 at 888-751-9000. After account verification, one of our Specialists can help find out how the account was locked and get you back in. If you are unable to contact us via phone, you can always visit your local TD Bank Store during lobby hours. Visit http://bit.ly/TDStores to find a location near you.
We hope this helps, Kim. Have a great one and let us know if you have any further questions.
Justin B, Mount Laurel
September 27, 2014 07:42:29 PM
2 people recommended this
It's a joint account
September 5, 2017 10:48:55 AM
In reply to Carol, Brooklyn
Thanks for joining us today, Carol!
The instructions to unlock an account are the same whether is a joint or individual account. The only problem we sometimes run across is when joint users share only one sign-on ID. Each signer on a joint account is allowed their own sign-on ID associated with their Social Security Number. If both signers are using only one username, the only person who can call to have it re-activated is the user who that sign-on is associated with. For example; if you set up a username and password with your Social Security Number and allow the joint signer on your account to use that login info, and they accidently get locked out, you will need to call us to have it unlocked. The joint signer on the account cannot request your online banking profile to be unlocked.
If either you or your joint signer have been locked out of online banking, please give our Tech Support Team a call at 800-493-7562. We're here 24/7 to help get you back into your online banking. You're also invited to stop in to see us at any TD Bank Store to be assisted in person. To find one near you, please click here: https://go.td.com/1nq31dc.
We hope this helps answer your inquiry, Carol. Have a great day!
Candice A, Mount Laurel
September 5, 2017 10:49:41 AM
In reply to Justin, Mount Laurel
I don't know why I have been locked out of my account. I tried linking my account to a bitcoin wallet called Coinbase.
Jason, Jersey City
December 1, 2017 10:27:34 AM
In reply to Jason, Jersey City
Thanks for joining us, Jason!
We're sorry to hear you've been locked out of online banking, but we'd be glad to help direct you.
To start, we're happy to report that TD Bank Online Banking should allow for third party access from apps such as Coinbase. When allowing a third party app access to your online banking, the most common issue can be a security question. If so, we can remove the troublesome question and you can add a new one or change all three, so you're able to successfully link the app.
Regardless of the reason your online banking became locked, we'd be happy to unlock it for you. Just give us a call 24/7 at 888-751-9000. We should be able to unlock the account and stay on the line with you until you've been able to successfully login. You're also invited to visit us at any TD Bank Store to be assisted in person. To find one near you, please click here: https://go.td.com/1nq31dc.
We look forward to hearing from you soon, Jason. Happy Holidays!
Candice A, Mount Laurel
December 1, 2017 10:27:53 AM
Typed in my security question wrong.
December 6, 2017 02:10:11 PM
In reply to William, Whitestone
Thanks for joining the conversation, William.
We're sorry to hear that you are locked out of your account due to a misspelling of your security question.
We'd like to inform you that the above response from our Friend Candice A. is still applicable. Please contact us at the number provided above to regain access to your online banking profile.
We hope you have a wonderful day, William!
Alara B, Mount Laurel
December 6, 2017 02:10:53 PM
Need account need unlocking
December 27, 2017 12:27:44 PM
In reply to Jacqueline, Jacksonville
Welcome to the conversation, Jacqueline, and we're sorry to hear that you're unable to access your account.
Please know that the above responses from our friend Candice are still accurate. We encourage you to use the contact methods she provides to regain access to your account.
Talk to you soon, Jacqueline. Have a great day!
Megan K, Mount Laurel
December 27, 2017 12:27:59 PM