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Typed in my security question wrong by one letter and got locked out. Need to get back on it.
September 27, 2014 07:41:21 PM
5 people recommended this |
In reply to Kim, Framingham
Thanks for joining us here at TD Helps, Kim. We're sorry that you are locked out of Online Banking and we have a couple of options to assist you in getting back into your account.
Our first option would be to call our Digital Banking Specialists available 24/7 at 888-751-9000. After account verification, one of our Specialists can help find out how the account was locked and get you back in. If you are unable to contact us via phone, you can always visit your local TD Bank Store during lobby hours. Visit http://bit.ly/TDStores to find a location near you.
We hope this helps, Kim. Have a great one and let us know if you have any further questions.
Justin B, Mount Laurel
September 27, 2014 07:42:29 PM
It's a joint account
September 5, 2017 10:48:55 AM
In reply to Carol, Brooklyn
Thanks for joining us today, Carol!
The instructions to unlock an account are the same whether is a joint or individual account. The only problem we sometimes run across is when joint users share only one sign-on ID. Each signer on a joint account is allowed their own sign-on ID associated with their Social Security Number. If both signers are using only one username, the only person who can call to have it re-activated is the user who that sign-on is associated with. For example; if you set up a username and password with your Social Security Number and allow the joint signer on your account to use that login info, and they accidently get locked out, you will need to call us to have it unlocked. The joint signer on the account cannot request your online banking profile to be unlocked.
If either you or your joint signer have been locked out of online banking, please give our Tech Support Team a call at 800-493-7562. We're here 24/7 to help get you back into your online banking. You're also invited to stop in to see us at any TD Bank Store to be assisted in person. To find one near you, please click here: https://go.td.com/1nq31dc.
We hope this helps answer your inquiry, Carol. Have a great day!
Candice A, Mount Laurel
September 5, 2017 10:49:41 AM