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Locked out of login under career tab and unable to reset password...who can I call today to have this reset? Thank you.
December 4, 2017 02:56:14 PM
In reply to Brenda, Lebanon
Hi Brenda. Thanks for coming to TD Helps with your question.
We're sorry to hear that you've been locked out of our Careers login and we'd like to help.
To start, you may be able to regain access by clicking the 'Forgot Username' or 'Forgot Password' hyperlinks, depending on what information is missing. If it's your password that you've forgotten, you'll be asked to enter your email address. You'll receive an emailed link to reset your password. The link will take you to a page where you will need to respond to a security question you previously set up. Once you've answered that correctly, you can proceed with changing your password. For your convenience, all of the password requirements will be available to you on that page. You can then proceed with logging in using your new password.
If you've forgotten your username, you'll be asked to enter your name, phone number, and email address. You'll then be asked to answer a security question. If you answer that question correctly, you'll be provided with your username. You can then proceed with logging in to your profile.
If you're unable to correctly respond to your security questions and therefore are unable to reset your information, please give us a call at 888-751-9000. We may need to get you in touch with an HR Representative for assistance in unlocking your profile.
We hope this helps, Brenda. Have a great day and Happy Holidays!
Candice A, Mount Laurel
December 4, 2017 02:56:48 PM